Updated 08/31/2012 09:05 PM
Greensboro call center once facing foreclosure now rehiring workers
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GREENSBORO — A Greensboro call center that faced closure and laid off hundreds of its workers is getting a new beginning and putting people back to work.
APAC Customer Services Inc. and NCO Group Inc. have announced plans to hire up to 700 employees. It is celebratory news for Steve Kidder, General Manager of APAC Customer Services.
Advancing technology led to a loss in call volume for the company's old clients, but a recent acquisition of APAC, a global leader of customer care, has opened doors; adding some major new clients.
"We announced our closure back in March and have gotten down to 40 people," said Kidder.
Kidder said the additional jobs could range from 500-700 depending on the economic climate, how well the holiday season does since a lot of their clients are retailers which could make for a heavier call volume. The jobs include both senior and entry-level positions, including health benefits and a 401K program. Kidder said the company has plans to add back as many of their former employees as possible, as well as some new faces.
Jamestown resident Patti Niswinder, said she can not wait to apply.
"Right now I'm working in commissions and I would like to get a more stable job, where I get a paycheck every week," said Niswinder.
Hiring has already begun and company leaders said the key to landing a job will be experience in customer relations.
"We're looking for some folks that can handle a fast paced environment, customer service skills and don't mind being on the phone all day," said Kidder.
Kidder said the re-opening is a fresh start after a rough road.
"Back in March, it was the worst day of my life, having to tell 700 people that you're losing your job and now unfortunately we don't have 700 people to tell that to here because we only have 40 left, but it's very gratifying and satisfying for me to know that we're going to be staying here in Greensboro, keeping jobs here in Greensboro."
Niswinder said she is hopeful too.
"I am so excited, this is going to be good for everyone around here and I'm hoping it's going to be good for me too,” said Niswinder.
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